Accessibility information

This accessibility information applies to the service offered by this ticket shop for registering and ordering tickets for events. The ticket shop is provided technically by Converia GmbH and operated independently by the event organisers.

Compliance with requirements

This ticket shop is fundamentally compliant with the requirements of EU Directive 2016/2102 and the Barrier-Free Accessibility Act (BFSG). The technical implementation is based on the Web Content Accessibility Guidelines (WCAG) 2.1 at conformity level AA.

Non-accessible content

The following content has limited accessibility:

PDF invoices and tickets

Documents such as invoices and tickets are automatically generated as PDF documents. Due to technical and economic constraints, it is currently not possible to provide these PDFs with full accessibility features (e.g. tags for semantic structuring). This may result in restrictions in terms of perceptibility and navigation within the documents for users with assistive technologies such as screen readers.

If you require an accessible version of an invoice, please contact us. We will be happy to provide you with an alternative, accessible version.

Accessible functions

Our service is based on standardised software for ticket shops. The manufacturer (Converia GmbH) has optimised it for digital accessibility. The manufacturer regularly carries out further automated and manual tests, both internally and externally. The manufacturer's instructions were taken into account when setting up the software in order to achieve an accessible result.

The following components of the ticket shop meet accessibility requirements:

  • Navigation structure: The ticket shop is optimised for screen reader use. The elements follow a logical order, are fully tab-navigable and structured with semantically meaningful HTML elements.
  • Structured content: Content in the ticket shop and other content provided by the event organiser team is structured in a meaningful way and is also accessible to assistive technologies.
  • Keyboard operation: All functions in the ticket shop can be operated entirely with the keyboard. Interaction is possible without a mouse.
  • Colours and contrasts: The colours used meet the colour contrast requirements of WCAG 2.1.
  • Payment methods: The payment options offered by our payment service providers are accessible.

Testing methodology

The accessibility of the system used is ensured by the manufacturer through the following measures:

  • Automated tests: Regular tests for semantic correctness, keyboard navigation and contrast values.
  • Manual tests: Verification by trained testers with a focus on use by screen readers and keyboard-only navigation.

Date and method

This document was last updated on [xx.xx.xxxx].

Feedback and contact

If you encounter any barriers or need help accessing the site, please contact us. You are also welcome to ask questions about the accessibility deficiencies and exceptions mentioned here.

[Name of contact person]
[Email]
[Phone]

Enforcement procedure

If you are dissatisfied, for example due to our communication, you can lodge an official complaint with the market surveillance authority. You can reach the market surveillance authority of the federal states at

Robert Richard
Turmschanzenstraße 25
39114 Magdeburg
Tel.: (0391) 567 4530
Email: MLBF(at)ms.sachsen-​anhalt.de