Accessibility Information

Diese Informationen zur Barrierefreiheit gelten für den über diesen Ticketshop angebotenen Dienst zur Anmeldung und Ticketbestellung für Veranstaltungen. Der Ticketshop wird technisch von der Converia GmbH bereitgestellt und von den Veranstaltern eigenverantwortlich betrieben.

Status of Compliance with Requirements

This ticket shop is generally compliant with the requirements of EU Directive 2016/2102 and the German Act to Strengthen Accessibility (BFSG). The technical implementation is based on the Web Content Accessibility Guidelines (WCAG) 2.1 at Conformity Level AA.

Non-Accessible Content

The following content has limited accessibility:

PDF Invoices and Tickets

Documents such as invoices and tickets are automatically generated as PDF documents. Due to technical and economic constraints, it is currently not possible to provide these PDFs with full accessibility features (e.g., tags for semantic structuring). As a result, users of assistive technologies, such as screen readers, may experience limitations in perceiving and navigating within these documents.

If you need an accessible version of an invoice, please contact us. We will be happy to provide you with an alternative, accessible version.

Accessible Features

Our service is based on standardized software for ticket shops. The manufacturer (Converia GmbH) has optimized this software for digital accessibility. The manufacturer regularly conducts additional automated and manual tests, both internally and externally. When setting up the software, we followed the manufacturer’s guidelines to ensure an accessible result.

The following components of the ticket shop meet accessibility requirements:

  • Navigation Structure: The ticket shop is optimized for use with screen readers. The elements follow a logical order, are fully navigable using the Tab key, and are structured with semantically meaningful HTML elements.
  • Structured Content: Content in the ticket shop, as well as other content provided by the event organizers, is logically structured and accessible to assistive technologies.
  • Keyboard Navigation: All functions in the ticket shop can be operated entirely via the keyboard. Interaction is possible without a mouse.
  • Colors and Contrast: The colors used meet the color contrast requirements according to WCAG 2.1.
  • Payment Methods: The payment options offered through our payment service providers are accessible.

Testing Methodology

The manufacturer ensures the accessibility of the system in use through the following measures:

  • Automated tests: Regular tests for semantic correctness, keyboard navigation, and contrast values.
  • Manual tests: Review by trained testers with a focus on screen reader usage and keyboard-only navigation.

Date und Method

This document was last updated on [xx.xx.xxxx].

Feedback and Contact

If you encounter any barriers or need assistance accessing the site, please contact us. You are also welcome to ask questions about the accessibility issues mentioned here as well as the exceptions.

[Contact Person's Name]
[Email]
[Phone]

Enforcement Procedures

If you are dissatisfied—for example, with our communication—you may file an official complaint with the Market Surveillance Authority. You can reach the Market Surveillance Authority of the German states at

Robert Richard
Turmschanzenstraße 25
39114 Magdeburg
Phone: (0391) 567 4530
E-mail: MLBF(at)ms.sachsen-​anhalt.de